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PRIVACY POLICY

1) Information We Collect

We may collect the following information:

  • Contact information: name, phone number, email address.

  • Service details: property address, scope of work, photos you provide, scheduling/access notes.

  • Communications: messages you send us by phone, email, web forms, or SMS.

  • Website data: basic usage data such as pages visited, device/browser information, and approximate location (via cookies/analytics).

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2) How We Use Information

We use the information we collect to:

  • Provide estimates, schedule appointments, and deliver our services

  • Send service updates (including via SMS if you opt in)

  • Send invoices/receipts and process payments (if applicable)

  • Provide customer support and respond to requests

  • Improve our website, operations, and service quality

  • Prevent fraud and protect our business

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3) Text Messaging (SMS)

If you opt in to receive text messages from J&Z Painting & Remodeling, we may send messages related to:

  • estimates, scheduling, appointment reminders

  • project updates and coordination

  • invoices, payment links, and customer support

 

SMS consent is not a condition of purchase. Message & data rates may apply. You can opt out anytime by replying STOP. For help, reply HELP.

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4) How We Share Information

We do not sell your personal information.We may share information only with:

  • Service providers who help us run our business (e.g., website hosting, CRM, payment processors, communications providers like SMS/email platforms) and only as needed to provide services

  • Legal/compliance when required to comply with law, enforce policies, or protect rights/safety

 

Important:

We do not share phone numbers or SMS opt-in information with third parties for marketing purposes.

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5) Cookies & Analytics

We may use cookies and similar technologies to operate our website and understand how visitors use it. You can adjust your browser settings to refuse cookies, though some features may not work properly.

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6) Data Retention

We keep personal information only as long as necessary to provide services, maintain business records, and comply with legal requirements.

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7) Your Choices

You may:

  • Request access, correction, or deletion of your personal information (subject to legal/business record obligations)

  • Opt out of marketing communications (if applicable)

  • Opt out of SMS by replying STOP

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8) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

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9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

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10) Contact Us

If you have questions about this Privacy Policy, contact us:

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